Paychex Sucks

Dont lose your paystubs..simple as that..thats like losing your ssn card..be responsible and take care of them

Our company is going with Paychex in a few months and I do the processing of the payroll. Any one involve in HR, payroll, etc. was asked to fill out a form to get our user id's set up, give us access to what we need on the new system & we had to give our social security number and it said it is only being used in case we have log-in problems. Some employees are wondering if Paychex/Our Company are going to run credit reports or background checks on us because no where on the form does it say that we authorize a credit check/background check to be done.

For over a decade, payroll companies like ADP have worked with tax prep software companies to offer secure, accurate import of W-2s by employees. Paychex has never enabled this for its customer's employees. This data is ultimately the employees data and yet the employee whose company uses Paychex cannot get their own data via an easy method while they are doing their taxes.

The company I work for just switched to Paychex after our local mom & pop went out. One pay period in and we're off to a BAD start. Representative was scheduled to meet with me to go over the services. She showed up unannounced, on a different day, during lunch...and "she" was supposed to be a "he." They missed a tax deposit right off the bat. Called us for payroll hours 5 days before they were instructed to, to which the rep laughed and said, "I don't know why I'm calling you today?!" WTH? Now they're fishing for our workman comp insurance, but get a different rep calling from the one emailing. Yea, think we'll be switching before they can do serious damage.

I woke up this morning and to over 750 emails from Paychex in my inbox. I got another 200-300 from other clients who must have been responding "Reply All" PO'd at Paychex and their incompetence. I called our "specialist" at 7:45 and left a voicemail. It is 5:45 and as usual, no call back. Our last year with Paychex, they are the WORST!

I have never worked with a more inept organization in my career. I switched to the PEO platform at the first of 2015. I was overcharged, invoiced for ridiculous amounts of setup fees, charged for additional services that were sold as part of the plan. The benefits administration was terrible to the point that no one, myself included as the owner, were not interested in participating in the offerings. The latest debacle: I am switching to Paycor effective 1/1/16 and in the process Paychex decided to shut off my account 30 days early. Oh yeah....2 days before the next pay cycle. I now have no payroll provider and will have to issue manual checks and somehow figure out the accounting and withholdings from that to get everything back in for year-end reporting and tax reconciliation. I have made repeated complaints, even responded to their satisfaction surveys, requested management to call me about issues....crickets. The strategy seems to be to ignore the customers once they have you on their platform.

I am looking forward to fully transitioning off of Paychex and hope for a better experience with Paycor. I would not recommend Paychex to anyone, ever.

Oh yeah....Over it in St. Pete: Same here! I loved the apology email they sent that basically through their vendor under the bus. That's the second time I've received emails from them with the entire client list sent as CC's to it, exposing everyone's email addresses. Amateur hour at best.

Does anyone use Paycom here? We switched from Paychex to Paycom in January 2013 and things went...OK.... until now, with the 1095/ ObamaCare forms. Is every payroll company having a ton of trouble with their clients' information? Paycom didn't tell me until 3pm on December 22nd that I needed to import all of the 2014 hours (already did the 2015 hours) to make their system print our 1095's. This is impossible - we have 1300 employees in 4 states and just ONE MONTH of info takes 2 days to upload to Paycom's site. And they give me 4 business days to import 12 months of info? Mind you, I've been telling Paycom since September that their software was buggy and was not working correctly. My specialist ignored me and promised everything would be fine. Clearly it is NOT fine, after talking with a manager.
I know people are upset with Paychex - I worked there for ten years and the work load shoved onto the specialists is inhumane. When I quit, I had around 325 clients to call every week for payroll. The corporate office guideline was 125-150 per specialist. I could not keep up, so I gave up. I can say that we were all very well trained in payroll and taxes, but that was before ObamaCare and all the new rules. Any current Paychex or ADP clients having issues with their ObamaCare / 1095 reporting yet?

Do you still have the benefit of your own specialist, that sets it apart from ADP? Or is that gone now too? From what I hear, it just gets worse month after month. And in January you can barely get through thanks your peers who don't understand when to expect W2s or 1099s.

I want to sue paychex who is with me? Same 401K fraud

That is an absolute lie, sounds like bitter apples to me, did you get fired?

I am constantly having problems with paychex. Their site has crashed on me 5 times in the last hour. It is horrible.

That's about the same timeline they took to f%#^up my business. It was disasterous!!!

How did you end up resolving this. This is the same case we are in now.

I escaped from Paychex's clutches and am with Surepayroll, who is owned by Paychex but performs like a dream. I found two people in Paychex that performed good service, Theresa Like was great, and a guy named Andy in New York. Andy pointed out that the California sales team had set my company up so we were committing a Federal Felony. Then it took months to get Paychex to put the illegally pulled funds back into my staff's banks. No apologies and a hard fight to get the felonious money out of Paychex hands. BTW- they kept sending me instructions on how to do things that were wrong. They kept sending 3 page forms with directions to refer to page 5, then they give me phone numbers for departments but when I call them the department does not handle anything about the email they sent with the phone number. Three times this morning I tried to call and they told me my call was important and there were a bunch of calls and then they dropped my call.

We have had paychex for five years, throughout those five years we have had over 6 payroll specialists. I continue to ask for a Senior Payroll speciliats which they gave but then gave us a new payroll specialists after 2 months. I feel like they give us their new hire specialists who are young people that don't care about what they are doing. Usually, a payroll specialist should respond the same day but I have had many who take a couple days to respond, even if you leave a message....What if it's urgent? Then when you call the payroll phone number they give you to someone who is on the same "team" but then that person can't help you because they aren't the "main person". Please. The last payroll specialists I had ended up over paying four employees, one didn't even work for us so that's money out the door. The most recent one they gave us (without warning us) forgot to pay one employee so I had to email and leave a message with her, with no reply. This is why paychex sucks. I'm switching payroll companies next month.

For all paychex customers that are unhappy with paychex services I would love to give your business a free evaluation of ADP's Services. It can be a brief 15-20 min meeting where I or another representative in your area will show you ADP's software and products. I'm the district manager in the Connecticut region, but I can link you with a district manager in your area! It never hurts to have a second option and our services won't disappoint!

Feel free to email me at: Julien.debelle.duplan[at]adp.com

Pay Chex is the worst payroll company I have ever worked with. I agree with one of the above comments about the staff they have completing your payroll. It's a joke! We have had so many issues and our account was put on supervisor hold so the supervisor could check it before it came to us for review because there was so many errors with them entering the information in the correct categories'. I have contacted the supervisor about the errors continuing and she told me that she thought we could check it first before she did. REALLY! The employee's at all levels do not care. Now to top it off, I get a IRS letter about a penalty I owe because tax deposits were not made on time by Pay Chex. I am totally fed up with Pay Chex. Looking for another payroll company if you have any suggestions, I would love to hear your opinions. I'm currently looking at our local bank.

Paychex sucks! They lured my company to switch it's 401k over to them, promising smaller fees. Keep in mind that we submitted to them the fee structure from the company we were switching from. As soon as they got our plan switched, they hit us with a maintenance fee three times higher than the company we switched from. No problem, because they had a 90 day, no penalty policy meaning we could switch back. The only problem is that we received a letter saying their company entered a "black out period", which is some kind of made-up BS designed to allow them to hold your money for months, charging a maintenance fee while it's sits in limbo. Calling them was like whistling in the wind. No one would return phone calls, and they played it like a well planned con job. They really do stink!

If your NOT HAPPY with Paychex Call me I work for ADP and we are offering 4 months free with every new client! We still are the number one human resource company in the US! Call me 631-780-2709

Paychex really sucks! I used them in 2005 and asked my company to change it to ADP. I just start working for company and they are using Paychex. Their reporing system is sucks too. You can't covert these report in excel.