Paychex Sucks

If a client leaves Paychex, they will refund taxes that they are holding, rather then pay them as instructed in writting by the client. They return them on the due date of the tax deposit making it impossible for the client to pay them on time. They do this in order to have a late payment notice sent by the IRS or state tax department in hopes that the client will blame the new service and they can get them back. This is extremely underhanded and detrimental to the client. I am guessing that at some point this will become another lawsuit and example of Paychex's unethical culture.

Paychex has been holding the taxes on their lost clients and NOT returning them timely. I moved several PAYX clients to our payroll system and PAYX did NOT return the open liabilites even when a quit letter was sent. Even WORSE is they ran additional payrolls after the client requested the services to be terminated. BE CAREFUL and check your bank statements when dealing with PAYCHEX.

HURRY, QUICK SELL YOUR PAYCHEX STOCK!!! Once again Paychex has released a positive report that has caused the stock to take a nice jump. You should take advantage and jump ship quickly! The reason that the "checks per client" rose is because they are badly bleeding clients, mostly small clients so if you have 100 clients with 5 employees and 10 clients with 100 employees you have 110 clients and 1500 checks and an average of 13.636 checks per client, if you loose 50 of those small clients and 1 of the large clients you have 59 clients and 1150 checks or an average of 19.49 checks per client and you can tell wall street that the average checks per client is going up. When it comes to the increased revenue, if you have less overall clients and your revenue goes up that can only mean that you had massive price increases, this sounds good short term, long term your lost business is going to go up because you will lose clients who leave because of the large price increases. These moves to report good news at the expense of the clients and in the long term the stock holders is very bad. Those of you who are hung up on your highschool football (insert cheerleader if necessary) days or the the 1990's when Paychex was a great stock to own are going to get hurt if you don't adjust to the current times. Paychex management is horrible, their product is outdated and they are not making any moves to improve either, go see a therapist and sell your Paychex stock before its too late!

I hope that you listened to my post yesterday and sold yesterday becuase of course, now that the details are being reviewed the stock is way down. In case anyone tries to tell you that the 1.6 percent drop in clients means that their retension rate is 98.4%, they are lying. Let me explain, if Paychex has 550,000 clients, they aquire 10,000 clients, their sales team brings in 125,000 clients so they added 135,000 clients, if they are down 1.6 percent to 542,000 clients, they lost 143,800 clients or 26% lost business rate. FYI... That is a really bad number! If their profit is up it is because they cut costs (reduced salaries and benefits to employees or cut staff) and they had large price increases. If your goal is to report something positive to wall street to get your stock price up that works, if your goal is to manage your business well those are really bad long term moves, you will water down your service and anger your clients by offering worse service at a higher cost.

My comment is in agreement with Jabber Joe (9/2009) What he is saying about ADP is 100% correct. I had their RUN ADP and their 401k. The 401k was an utter disaster. I had it for only 7 months. They have problems with their compliance reporting - the codes you put in are NOT what appears on the report. They have to manually correct them. Then they decide to keep correcting them until YOU end up paying for their problems. They have lousy customer service and do whatever they want to your account even if you have not authorized it. I recommend that people AVOID ADP 401k

I was laid off by the company I was working for Briefly just be fore the last Financial Debacle (thanks for nothing to all who voted for Obama) the Paychex company has messed up either my paper work or my payments EVERY SINGLE MONTH! When I learned of my termination from my job, I was all over trying to get the paperwork to get on COBRA. I had to call several times to get it sent. Finally, when I get the paperwork, they wanted 2 payments because they took so stinking long to send it! almost 1500 bucks...And I don't have a job!? They then lost the next payment, I had to re-issue the check and send it overnight or lose my coverage-BUT THEY ARE THE DING BATS WHO LOST THE CHECK! I get 4-5 letters a month saying that they are going to cancel my coverage for Non Payment, even though EVERY payment is on time and sent directly to the Rochester,NY office. On top of $723 a month for the Stinking COBRA, I have to spend between 20 and 30 dollars for overnight, Confirmation and Insurances now to be sure the Check at least makes it to someone's hands. Last month (Feb) I had a incident involving my heart, thankfully, NOT a heart attack per se, But a SVT, My heart rate shot up to over 200 BPM! Chest pain, Pain in the left arm, sweats...everything a Cardiac emergency would bring. I went for Follow-up at my Doctor...the billing lady insisted I pay 115 bucks for the visit...the insurance was terminated! The Hospital calls later in the day to say the insurance company DENIED PAYMENT-2790.00!!!To make a long story short, GUESS WHO BOTCHED IT UP AGAIN??...I had to get the COBRA Rep to Fax a letter of enrollment to the Doctor showing that I was insured! this month, I got a letter again saying the payment I sent for March is late. I sent it overnight, And they misplaced it. I had to pay to stop payment(35 bucks) Send out a new check overnighted again (20 bucks) and in the overnight envelope, I included a typed letter saying that the original was canceled and to return the check to me- DO NOT ATTEMPT TO DEPOSIT IT, It won't go through and if they try, I will not be held liable for the results and I would consider criminal charges if they attempted to mis-represent that check. THEY DEPOSITED THE CHECK!They ignored everything I said- I even wrote on the replaced check "Check issued to replace check number xxxx I just got another letter saying my check for 1445.73 bounced- Wait a minute! I NEVER WROTE A CHECK FOR THAT AMOUNT!- they simply added the new replaced check against the stopped payment check and assumed this amount. They said they would not accept my checks anymore, I had to send a money order or Cashier check! Spoke to a manager who says he'll look into it...Stay tuned! Please, EMPLOYERS and Small Business Owners-You are NOT HELPING YOUR STAFF IF YOU DEAL WITH THIS COMPANY. If you lay people off, do you want to throw those people to the Lion's jaws too? Go elsewhere! But do your staff and yourself a favor, STAY AWAY FROM PAYCHEX

Paychex has almost everyone at my employer in hot water with the IRS for under paying of taxes. It seams that we were given a W-2 that was correct and the IRS a different W-2 with a higher total pay.

Where did the 15-20k for each of us go?

Did they give out or use our SS#?

Did that money come out of my employers account, but not end up in ours?

Did someone at Paychex have a great year with a big "bonus" then skip town?

15-20k x 20 employees = 300k-500k at this location?

I would love to have the extra 15k that the IRS thinks I made.
There is another post above, that sounds like this "error" also -- would that be a pattern?

If you go online and review your paystubs you can review the your payroll by pay period against your w-2 totals.

My company is having NIGHTMARE issues with Paychex...I am online NOW trying to find an alternative.

Don't tell them you are leaving until you are all set-up with someone new. They will bend over backwards to try to keep you and if you don't stay, you risk tax penalties, duplicate or no returns filed. They are vindictive when it comes to losing clients. They should put that effort into keeping clients and making them happy instead of screwing them when they leave! Paychex sucks!

I worked there for many years...I am no fan of Paychex..Mostly because of the complete lack of vision by the executive team. But they are bonded...the bond is distributed to the sales reps to show their prospects. Don't know why your rep couldn't produce one.

They are not bonded, it's their limits of liability for insurance. The letter was from Brown & Brown, they cannot or do not have the bond letter for their reps.

I am an ex-employee of Paychex (as of the beginning of the year), and let me tell you a few things. I worked for that horrible company for 5 long years, and I saw first-hand how they like to screw their clients over. I was even expected to practice these methods, just to make a couple cents for that greedy company. Leaving there was the best thing that ever happened to me. Just to give you an idea of how bad the work environment is, we had a Payroll Specialist at my office that was dealing drugs....to the supervisors! I brought this to the attention of my superior and nothing ever happened. Why? Because she was doing drugs too! Another girl had a severe crack/cocaine addiction and was caught stealing money from a clients account. Did she get it trouble? No....Paychex just covered it up. So maybe you should think twice about trusting them with ANY of your money. I am not saying that all Paychex offices are this bad, but how do you know which ones aren't? I ever heard supervisors in my office making racial slurs about a black girl that came in for an interview.

That being said, please think very carefully about who you give access to your financial information. Trust me!

I always knew they smoked the crack at Paychex!

I have very strict rules about using only glass crack pipes that are of uniform size, if I catch you using a non-uniform crack pipe I will fire you on the spot. This level of discipline will set us up to get us the prestigeous; "Most Crack Friendly Company" award from High Times magazine. Another honor that our "crack" sales team will be able to brag about.

I've tried to work with their main office staff and found some of their executives...clueless!

Denied access to FSA ACC# for the 3rd time this year. PAYCHEX wants itemized bill from Hospital testing facility. % month's in and the employee's are screaming like banshee's to HR this is a privately owned business with 700 employees, the owner walks the halls conversing with the staff, my guess is PAYCHEX is done.

HR Director just called PAYCHEX and had denied access to FSA lifted. 72 complaints from employees since Jan.1 Bye Bye PAYCHEX.

5-21-11
This company is just a big time crooked operation. On the West Coast they purchased a company Pay Care. That owner embezzle several million from the clients in Federal & State tax money. Now they deny purchase of company, yet they pay commission to Pay Care Person. See RICCO Act. USCFR Title 18 Part 1 Chapter 96 & 1962 (a)(b)(c)& (d). How can Corporate management & shareholder allow this?? Time for the Federal Government to act. Paychex wake up Uncle Sam on the way

Before people start posting about the latest (4th in 2 years) change in our Senior VP of Sales position, I thought that I should just state: Yes, another VP of Sales was caught in an outrageous scandal that sounded more like a scene from anchorman than anything that could actually happen in 2011. Despite all of the hush money paid to the victims to settle this and to keep it quiet, too many people know about this to realistically expect it to not get out. The fact is that the criteria for promotion to the highest level at Paychex are that you follow my inane rules on business etiquette (i.e. white Styrofoam cups) and that you kiss my ass incessantly.

This time around I decided to take a different tact, I understand that ADP actually has some standards and bases its hiring and promotions on merit, results and ability so I hired a womyn from ADP and hope that will quell all of the talk that I am stuck in 1989.

(Please note my use of the word womyn, I read an article once that talked about how feminist are offended by having “man” as part of the word “woman” and I thought that subtle text along with the large bribe to the editor would help us win the “most politically correct company” award from “Biker Chicks” magazine).