Paychex Sucks

THEY ARE THE WORST!!! They cost our company over $6000 in fines due soley to their mistakes. Customer service - a joke!

Anyone who thinks that Paychex 401(k) is expensive, try to leave ADP without their termination charges. Yeah, they woo you upfront with their service center which means you'll never talk to the same person twice. Then, when you're unhappy with their service, it will cost you between 2 and 5,000. Don't worry, if you leave without paying it, they'll take it from the assets of your plan. Keep in mind that Paychex has agreements, not contracts. You will never pay the above fees with them. As far as the mistakes go, anytime a human is involved, there is a chance of error.

Jabber Joe huh? Out of all the names running through your head, you thought Jabber Joe would be the one people would take seriously? In any case, you aren't being 100% accurate about ADP. My guess is that you work for Paychex and are going off of what your manager has told you to help you sell more deals. "Paychex has agreements, not contracts"... ha! That's like saying, "I'm not lying to you, I'm just not telling you the truth". Tomato, Tomahto.

By the way... if anyone actually has an interest in using ADP or Paychex for payroll, or one of their other services (including 401k), let me know. I have contacts at both who can at least give you a good price.

I have been a paychex customer for 5 years and it has been very positive. we sarted with 4 employees and just payroll. We now have over 30 employees and Paychex has asssisted us in setting up our 401k, manages all of our HR tasks, developed and rolled out our employee handbook, and just recently has helped us save 20% on our health insurance!! Sorry all of you have had such a bad experience, but I can not say a bad thing.

Hey TJ, I feel you. I kept on contributing to my 401k without checking my statements, specially with the bad economy, I figured I'd just get depressed if I followed it closely but I think I got screwed worst than you with the Mid-Atlantic Trustee fees. I contributed a total of $1,530 in 6 quarters and the Mid-Atlantic fees totalled $720 for the corresponding period. If I hadn't been so bad about reviewing my statements I could have discovered this fee sooner, instead I just got wind of it and I don't know if there is anything I can do to recoup that money.

The company I worked for spun off a separate entity in which I was the only employee. Employees the larger company do not get charged this fee. The fee is not only charged to ones contributions but it is charged also to the company match. The total fee in my case came out to $1,300. From now on I will always be on the look out for this.

I was thinking about switching over because we have a very nice local rep. from Paychex. I really have no issues with ADP, think I should just stick with them.

PMun, you got hosed! I am not an attorney so please don't take this as official legal advice but, the department of labor speaks directly about plan fees in 401(k) plans and how it is the owner's responsibility to make sure they are not "excessive". Although it is possible that the paychex 401(k) sales rep didn't clearly explain this fee to the owner, he has a fiduciary responsibility to protect you from such ridiculous charges. Bring this to his attention and have him demand that Paychex refund the money... it may not work, but it's worth a little effort. Their internal policy (which is still very loosely spelled out) says reps shouldn't set up Mid Atlantic on any plans with less than $100,000 in assets... That clearly wasn't followed in your case. Give em hell.

Paychex made soooo many mistakes!! It takes us extra time to find their mistake and let them know how bad they are! Be careful, they will withdraw extra money from the bank a/c for payroll tax that they are not supposed to withhold! Paychex is totally sucks and it bring us lots of headache!! Dont even consider to use them!!

Realist, thanks for your thoughts. This totally sucks. The Admin people who set up my plan knew well that the total assets on the account would only be mine, which were less than $2,000 but they clearly didn't make an effort to inform or protect me from these fees. They say they were not aware of how large they were and that the paychex rep never brought it to their attention so you are right, there was no fiduciary responsibility to protect me from such ridiculous charges. I called paychex but they continue to pass the buck and say there's nothing they can do. What's worst is that I left the company 7 months ago in early March but the employee termination paperwork was never submitted to paychex so I'm still considered an active employee, have continued to get charged the $240 quarterly Mid-Atlantic fees, and paychex won't let me withdraw my funds because I'm still an acctive employee. I'm being told it's going to take 10 days to process the terminantion papers and 10 more days to process the distribution. I called the Employee Benefits Security Administration to file a complaint and there's nothing they can do because as you said, verifying the fees were my "the owner's" responsibility. I'm going to contact the rep and ask about this feduciary responsibility on their part. Btw, you said "Their internal policy (which is still very loosely spelled out) says reps shouldn't set up Mid Atlantic on any plans with less than $100,000 in assets..." where/how can I confirm this?
thanks again.

My husband and I have been having a hell time trying to get our money back from the flexible spending account. My hubby has spent a great deal of time talking on the phone with the Paychex employees to make sure that we have the right documentation and WE DID SENT IN THE RIGHT DOCS. They still denied the claims. Anyone had the same experience before? I have a feeling that Paychex just wants to keep our money!! It is being so unreasonable and ridiculous. We have faxed in 50 pages of docs and they still said no. We have used other companies for our FSA before and never had an issue like this. We will continue to fight and will make lots of noises out there including making complains to BBB and make this as public as possible. Anyone who could offer me advice?

Hi there - I would like to say thet I WORK FOR PAYCHEX...not only have I worked for the company for over five years but I left and came back due to the high standards and ethics that the companies backbone is based upon! We all make mistakes as I am sure you have made them too. Our payroll specialists receive over 140 hours of training a year on current and updatetd tax law changes. We are in 50 states and have over 600,000 clients nationwide so we are doing something right...

Our General Ledger Reporting Service is outstatnding (xls format) and we have the EASIEST payroll reports for any business owner, whether they are new to payroll or experienced. This is why more than 30% of our business comes from the accounting community.

Not to mention, I always give the customer the benefit of the doubt!!! ALWAYS...I am in sales; however, when I really dig deep 70% of the time the error is because of non-communication or missing information which shows up on our lovely reports.

The accolades alone says it all:

Recent Accolades
• Among the Nation's Top
401(k) Recordkeepers
• Best Employers for Healthy Lifestyles
• Computerworld "100 Best Places to Work in IT"
• FORTUNE "100 Best Companies to Work For"
• Forbes Global 2000
Ranked number 1,339 on the 2008 Forbes Global list.
• FORTUNE "America's Most Admired Companies"
FORTUNE magazine has recognized Paychex as one of "America's Most Admired Companies" for 2008.
• Best CEO and CFO
Institutional Investor magazine named Paychex CEO Jon Judge and CFO John Morphy among the best in the nation.
• Shareholder Friendly Company
For the third consecutive year, one of America's most shareholder-friendly companies, Institutional Investor magazine.
• Top 125 Training Organization
• "World's Most Ethical Companies"

Taking the time to write this in my busiest time of the year should show you that I care about my clients and my company! I don't even use a microwave...

Bitter X-Paychex employee, that's for sure...Did you get fired? All your banter about salesmen is such a bunch of BS. You have NO IDEA how hard the reps at Paychex work to be successful...I am sure you've seen the turnover in the Sales Department. I am so not "that guy", I get along with operations and work through issues regardless if it's our fault or the clients fault...I work more on this than actually selling. And by the way, bait and switch??? You apparantly don't know what that means...try working in Telecom! I am sure any small business owner will tell you that's a bait and switch industry! How can it be bait and switch when when we don't have contracts??? I can't possibly mislead prospects when my income solely depends on the client staying with our service for three months...I lie and they walk. Get it straight Soapscum, I mean dude!

OMG ! THis company SUCKS ! THe Best is when you leave 3 messages for a "supervisor" James X 3340 and he doesnt call you back! NO customer service ! They make errors ! When they make a tax error they say "you should have told us the rate changed! Well dont you have 50 other companys whos rate changed and you decide not to change mine ! They are the Worst company ever !

I own a small business and had Paychex do the payroll for my employees. This has been the biggest and most costly mistake I made being a business owner. The rep I had was not competent at all. I had some employees that wanted a check card that Paychex offered. They filled out the forms and sent them in multiple times and each time I would get the same answer "we never got them". So for months I paid a carrier and other fees to have these employees checks delivered every week. That is just one example of the problems I have had with them and now it's with our W2's. I just got the feeling she didn't care about my "small" business. I will never use Paychex again or refer anyone to them. If anything I will steer them away.

Paychex is a hard place to work. It is not the place it was back in the good old days. They stopped merit raises. So that means if I get "promoted," all that really means is a lateral transfer with more work.

Secondly, they stopped matching our 401k. Paychex loses qualified people all the time due low wages or terminating them for ridiculous things.

But then again.......not a good time to be out of work, right?

They screwed me up really bad.
I made online changes to my contribution at benefits.paychex.com but it does not reflect on my payroll deduction.
My allocations percentage changes without warning.
My Funds are moving around without my permission and without any warnings..... Not only me, but 1/2 of people here at my company are having same issues. Customer service sucks, some rep has bad attitude with you when you call complaining about the above issues....
DO NOT USE PAYCHEX... STAY OUT OF THAT BUSINESS. i am looking for another one now.

Since there are some paychex employees on here, I have a question for you. I was fired by my employer and he has turned into a real looney toon. I have been told that he hasn't been paying any of his bills and I assume this would include the payroll service. Do you guys still process the W-2 forms for him since you are the ones that have all the records? I would thing that by law you would have to..just a question so I know which direction I need to go with this. It is January 30th right now and there is still no sgn of a W-2 in my mailbox. If I know that he has them then I can go after him but if he doesn't, I know that there is no hope of getting one and will need to contact the IRS.

I am a small business owner. We went from using our accountant for our payroll to having Paychex do it because I was quoted a cheaper price. It was a fight to get two pay periods done on time due to them misplacing the information from one to the next and not bothering to call us untill the clock was running out. We had to keep nagging them to pay our payroll taxes and their only answer to that was if there were any penalties they would pay them. The final straw was when they sent all the payroll information from the month to our business instead of our home after telling them many times not to. This opened a can of worms because now my employees who open the mail all know how much everyone makes. I have nothing good to say about them. Oh,and when I got the bill, it was way over what I was paying my accountant.

Does anyone know what law firm handled the 5.5 million lawsuit for employees that weren't paid overtime?