Blockbuster Online Sucks

I have also cancelled my membership with Blockbuster online after they told me that my account would not be affected. They changed my account to 2 in-store exchanges per month and took away my coupons. My 2 grown kids have the same type of account that I do, but they still have unlimited in-store exchanges, but also lost their coupons. Blockbuster is "profiling" customers that have the same accounts and making changes that suits them. Customer service is totally a joke as well as their customer service survey. Too bad - they had a great thing going.

I think blockbuster Online is great this people is just to poor to rent online and just afford to rent a a cheap grocery

I think the english language is great... some people just have trouble comprehending it.

Blockbuster SUCKS. Not only did they not recognize when I turned a movie in at the store, they told me on four different occasions that they didn't recieve the movies I had exchaned at the store. Too bad I had reciepts for all of them, proving that I did, in fact, turn them in. After about six emails and four phone calls to resolve this and the countless other issues such as waiting a week for movies to be delivered (which was a TV series that was delivered out of order), I cancelled. A word of advice: if you cancel your blockbuster online account, cancel the debit or credit card it is associated with because they seem to have a problem with charging people who have already cancelled. The only way to stop them charging you is to take away their access to your card or bank account.

I have been a customer in the past and also an employee of Blockbuster...I can tell you for a fact that Blockbuster will not spend the money to update thier computer system which causes computer and human error quite frequently and always at the expense of their customers. Netflix will eventually run Blockbuster out of business because of greed. My advice, switch now, dont wait...go to netflix.com right now!!!

My first choice dvd was not shipped because BB could not meet their goal of 3 business days. This same dvd was again skipped because they could not meet their goal of 3 business days. I suppose that for the 100 years. this dvd will be available because of the 3 business days. MY SECOND CHOICE WAS ALSO SKIPPED PRESUMABLY FOR THE SAME REASON. I HAVE RECEIVED DVD FROM WASHINGTON, TEXAS AND NEW YORK.
I also have Netflix. They are SUPERIOR to BB in every way.

I cannot get them to refund a bogus charge and the keep sending me an email saying reply below this line and above this other line. I have done this like 15 times and it keeps being returned to me. I tried to resubmit online and they sent me an email with the same crap in it. There is no number to actually call anyone at. I am going back to Netflix and canceling my card and account. I was just going to put it on hold, but now I am going to cancel.

To Alilyonss comment: regarding first choice not shipped. I've got you seriously beat. I joined the online thing because a movie I wanted couldn't be had from the store but "was available online". OK, it seemed mostly worth it. Save a trip to the store, don't have to deal with angry unqualified minimum wage earners, get a larger selection. All good things so I join up. The number one movie I put in my queue is the movie I couldn't get at the store. That movie has been there for seventeen months. I'm not making this up. Seventeen months. I've written to them at least every couple of month (admittedly getting angrier and angrier each time :-) only to receive one of two stock answers about how queuing works. Now, I program for a living and have experience with queuing and supply logistics and the responses are just BS. I've called them on it each time and then usually receive some non sequitur answer full of fluff and nonsense about how Blockbuster is working oh so hard to make my rental experience the bestest ever. I usually answer that one back as BS too. When they raised my fee a couple of months back I wrote them then asking that they apply the additional monies to purchasing a couple of copies even (I have a lot of free time) For a while they would throw me an extra free rental coupon but now not even that.

Today I just went around with them again. After threatening to write letters to people like Ichan & Keyes I got a polite letter saying they were sorry my experience wasn't a happy one and were now going to buy additional copies of this movie for their distribution centers. After seventeen months (and I'm really not kidding about it being seventeen months, really) they're going to buy a couple of copies of what is admittedly just a crappy little B movie so I don't write to the major stockholders or CEO. They're nothing but a bunch of wankers. Apparently, if you want to get past the first level, template copying responders you need to threaten to go way over their heads. You can get current corporate info from the SEC & BBB websites for ammo.

I'm still not a satisfied customer and I finally gave up and ordered the stupid movie from Amazon (for $8.95 no less) so today I'm surfing around posting this (like I said, a lot of free time) Maybe everyone will start threatening to call the CEO. Hey maybe some people will even actually do so. I'd be OK with that too.