Dell's 21 Day Return Policy Sucks
They currently have a 21 day return policy on almost all purchases. The period starts from the date of order NOT THE DATE OF SHIPMENT so this means that their return policy is could be as low as 10-14 days. I think my local fast food restaurant has a longer return policy. This is ridiculous and shows that Dell has lost their fight with customer satisfaction.
If you call to request a refund after 21 days they are nice enough to offer the manufacturers telephone number. Oh wow... thanks for offering support for a product that I am calling up to give back to you. No, that's just their sleazy attempt way to get the customer off the phone quickly.
Where is the corporate brains here? Could the company at least pretend to care about their customers? You know how many disappointed customers you have brought yourself? You are not going to stay number one forever with this 21 day refund policy.
Congratulations Dell at earning your way onto my "never to buy from again" list.
Sunday October 4, 2009 @ 01:50 PM
Well, I just experienced this terrible 21-day return policy first hand. I bought a router from Dell 34 days ago and now don't need it due to new ISP-provided equipment. They show absolutely no flexibility or concern for this customer, formerly very loyal to Dell.
Wednesday November 25, 2009 @ 01:39 PM
[[Comment Removed
Reason: You know what your problem is? You don't know how to get a comment across without using profanity or sounding like an arrogant antsy teen.]]
Tuesday February 2, 2010 @ 01:36 PM
I am completely finished with DELL due to this return policy!! I have been a loyal customer for years but they just lost one. My husband ordered a very expensive laptop from them and it does not work properly. He wants his money back because it just put a bad taste in his mouth that something that expensive could have so many problems - but no!!! They stick so stricly to that 21 day return policy and as someone else said part of the 21 days the product was in shipping. It's horrible and I will never EVER order from them again. THEY DO NOT CARE ABOUT THEIR CUSTOMERS ANYMORE!!
Friday August 14, 2009 @ 03:18 AM
Yep- they made me buy a new battery that I did not need or want before they would fix the real issue that was under warranty (motherboard). I had to wait for the tech to come out and then he told me to wait a few days to return it...missed the 21 day window which started the day I ordered it, and get this, it was BACKORDERED. So I am stuck with something they made me buy that I did not want in the first place because they thought it was the issue although I argued otherwise.