Dell's 21 Day Return Policy Sucks
Dell's 21 Day Return Policy Sucks - Review
Dell Marketing and Dell, Inc. WAS the perfect company to buy all your computers and peripherals from. What happened?
They currently have a 21 day return policy on almost all purchases. The period starts from the date of order NOT THE DATE OF SHIPMENT so this means that their return policy is could be as low as 10-14 days. I think my local fast food restaurant has a longer return policy. This is ridiculous and shows that Dell has lost their fight with customer satisfaction.
If you call to request a refund after 21 days they are nice enough to offer the manufacturers telephone number. Oh wow... thanks for offering support for a product that I am calling up to give back to you. No, that's just their sleazy attempt way to get the customer off the phone quickly.
Where is the corporate brains here? Could the company at least pretend to care about their customers? You know how many disappointed customers you have brought yourself? You are not going to stay number one forever with this 21 day refund policy.
Congratulations Dell at earning your way onto my "never to buy from again" list.
They currently have a 21 day return policy on almost all purchases. The period starts from the date of order NOT THE DATE OF SHIPMENT so this means that their return policy is could be as low as 10-14 days. I think my local fast food restaurant has a longer return policy. This is ridiculous and shows that Dell has lost their fight with customer satisfaction.
If you call to request a refund after 21 days they are nice enough to offer the manufacturers telephone number. Oh wow... thanks for offering support for a product that I am calling up to give back to you. No, that's just their sleazy attempt way to get the customer off the phone quickly.
Where is the corporate brains here? Could the company at least pretend to care about their customers? You know how many disappointed customers you have brought yourself? You are not going to stay number one forever with this 21 day refund policy.
Congratulations Dell at earning your way onto my "never to buy from again" list.
By TJ on Saturday March 7, 2009 @ 08:12 PM | Views [909] Comments (2)
Comments
Another anonymous
Sunday October 4, 2009 @ 01:50 PM
Sunday October 4, 2009 @ 01:50 PM
Well, I just experienced this terrible 21-day return policy first hand. I bought a router from Dell 34 days ago and now don't need it due to new ISP-provided equipment. They show absolutely no flexibility or concern for this customer, formerly very loyal to Dell.
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Friday August 14, 2009 @ 03:18 AM
Yep- they made me buy a new battery that I did not need or want before they would fix the real issue that was under warranty (motherboard). I had to wait for the tech to come out and then he told me to wait a few days to return it...missed the 21 day window which started the day I ordered it, and get this, it was BACKORDERED. So I am stuck with something they made me buy that I did not want in the first place because they thought it was the issue although I argued otherwise.