Dell's 21 Day Return Policy Sucks

Yep- they made me buy a new battery that I did not need or want before they would fix the real issue that was under warranty (motherboard). I had to wait for the tech to come out and then he told me to wait a few days to return it...missed the 21 day window which started the day I ordered it, and get this, it was BACKORDERED. So I am stuck with something they made me buy that I did not want in the first place because they thought it was the issue although I argued otherwise.

Well, I just experienced this terrible 21-day return policy first hand. I bought a router from Dell 34 days ago and now don't need it due to new ISP-provided equipment. They show absolutely no flexibility or concern for this customer, formerly very loyal to Dell.

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Reason: You know what your problem is? You don't know how to get a comment across without using profanity or sounding like an arrogant antsy teen.]]

I am completely finished with DELL due to this return policy!! I have been a loyal customer for years but they just lost one. My husband ordered a very expensive laptop from them and it does not work properly. He wants his money back because it just put a bad taste in his mouth that something that expensive could have so many problems - but no!!! They stick so stricly to that 21 day return policy and as someone else said part of the 21 days the product was in shipping. It's horrible and I will never EVER order from them again. THEY DO NOT CARE ABOUT THEIR CUSTOMERS ANYMORE!!

Me, too, same problem. Their sales page is misleading/fraudulent. Very disappointed in their lack of understanding.

I work for Dell and i feel for ya.As an employee i can tell you they are a crappy employer too.

What a terrible way to treat your loyal customers! I just bought a DUO and brought it to a convention to show off how easy my software is. The thing kept locking up and finally gave me a crazy screen with a million different colors in all directions. I got back and waited a week before I called (my mistake) then I called on day 21 and they told me their system was down and to call tomorrow. Rather suspicious if you ask me, but I was unaware of the 21 day policy at the time so I said OK, DOH!

Called back 3 days later and there was nothing they could do.

This will be my VERY LAST transaction will Dell, which is a shame since I buy 20+ computers a year. They really shot themselves in the foot with this policy if you ask me.

Needed to reformat my hard drive. Purchased Dell Datasafe Online Back up upgrade to the 100 MKG. Spent three days and still only 12MG had uploaded. Tried this several times and always days later still only 30%. Bought an external hard drive which backed up all my info in less than an hour and moved forward. Contacted Dell about a refund for their service that didn't work and was told they don't refund datasafe. Their offer was to restore the datasafe account and see if they could figure out why it wasn't working properly. I didn't need that at that point. Scr** Dell. THey lst my business for sure.

I call it the 21 day scam. Just made the mistake of buying an expensive laptop which had multiple problems from day one. The only time I've spent on the computer has been hours and hours with Dell Support (out-sourced to India). I said many times that I wanted a refund, but the tech kept talking me into trying one more thing and now the clock has run out and they won't budge. All my computers have been Dell, but this is my last one and I'm spreading the word.

Jimmy (Matt Dillon) sold disaster iucarnnse in New York until a federal investigation made it clear that his company was engaging in fraud, selling iucarnnse with no intention of paying on claims. Jimmy knows where his boss, Marvin, can be found, and he travels to Cambodia to track him down. Marvin (James Caan) is laying low and working on his next business venture, trying to entice a powerful and corrupt Cambodian general to invest in a resort complex. A business associate of Marvin's, Kaspar (Stellan Skarsgard), may or may not be trying to help Jimmy, but is becoming increasingly anxious about getting his share of the loot from the iucarnnse scam. The situation goes from uneasy to harrowing when the constant scheming and backstabbing of these Western con men becomes intertwined with the lawlessness of a post-war Cambodia. And it begins to look as if no one will come to a good end.If my description of this film's plot seems incoherent, it is because the story's complexity and sinuousness make it difficult to recount. City of Ghosts was co-written and directed by actor Matt Dillon, who also plays the lead role in the film. Dillon's inexperience at both writing and directing show in this film. He has chosen an especially complex piece of material to direct. Plus, he has co-written it with Barry Gifford, which makes it difficult to see flaws in the writing and correct them in his on-screen interpretation. The film is littered with cliched characters: Down-and-out Westerners hanging on in Southeast Asia, one a cripple, one a burly bartender (Gerard Depardieu), and a couple of junkies. A humble and loyal local man, Sok (Kem Sereyvuth), who aids our protagonist and provides the moral to our story. Jimmy, a man who thinks that he cannot be redeemed but seems to really want to be anyway. And there is a love interest (Natascha McElhone), whose sole purpose in the story is Jimmy's said redemption. City of Ghosts is heavy on atmosphere and convolution, but light on substance usually. It has flashes of depth. The film's emotional climax is more of an anti-climax. That may actually be realistic, but it doesn't fare well on film. I'm giving this movie 4 stars because, in spite of its faults, it is very successful at certain things: The supporting performances of Stellan Skarsgard and James Caan are excellent. We see very little of Marvin , but Caan embodies this man who has been driven by self-aggrandizement his whole life and who is perpetually one scam ahead of his many enemies. Caan only needs one scene to give us an understanding of Marvin's entire self-image. And I have to conclude that Stellan Skarsgard can play any character to perfection. Kaspar has a confused and confusing criminal disposition. He is desperate and unstable. He doesn't seem realistic. But Skarsgard lends him a palpable presence anyway. Jim Denault's cinematography is beautiful. Cambodia is picturesque, but I was most impressed and perplexed by Denault's masterful methods of dealing with the apparent lack of good light in many of the film's scenes. The most striking feature of City of Ghosts is its ability to generate the near-constant uneasiness that one feels when submersed in a culture very different from one's own: The feeling of slight panic that comes with realizing that the basic assumptions and value systems that underlie your understanding of the universe at home may not apply here. This is, of course, intensified when things start to go wrong. I've never seen a film that conveyed this emotion so authentically and consistently.So I'm recommending City of Ghosts for its excellent supporting performances, its cinematography, and its uneasiness . Producing discomfort turns out to be a good thing in this case. Narratively, the film is flawed. If you're looking for a good story, this probably isn't it. But if you're willing to pick out the gems from among the cliche9s and misjudgments, I think City of Ghosts is worth the time. If Matt Dillon can retain the strengths of this film and learn from its faults, he has a future as a director.The DVD: Bonus features include a theatrical trailer and audio commentary by Matt Dillon and Barry Gifford, who is the film's co-writer. Subtitles are available in English, Spanish, and French. The audio commentary isn't bad, but the commentary I would have been most interested in in this case is the cinematographer's. It's unfortunate that he doesn't appear at all in the extras.

Why people are buying Dell..They take 10 Plus man days for production and shipping. Return policy realy sucks...i hate this policy..

Dell used to be the standard that everyone else wanted to be like but, not anymore! I called the customer service number to see if I could exchange my son's Christmas gift (non compatible keyboard for tablet). What I got was the run around from half way across the world in India. I don't have a problem with Indian people (nice people...too nice)but I do have a problem with customer service reps that sound like robots. All I wanted was to exchange a gift from just over 30 days and they wouldn't budge from their policy. I think Dell should take into consideration the holiday and give at least 3 months. I will NEVER purchase a Dell product again and will make sure to let everyone I know as well. Dell shouldn't be in business...PERIOD!!