Brylane Home (Brylanehome.com) Sucks
Apparently they use 1990 warehouse management facilities because I placed an order with them, however called them the same day to cancel the order. They confirmed that my order has not shipped yet but said "The warehouse was too big to track down my order". First, my order was a 7.5 foot Christmas tree so it shouldn't be hard to find. Second, Amazon.com which is a much larger operation is able to cancel order before shipment, why can't a much smaller operation?
Furthermore their "Satisfaction Guarantee" is the stated on their website as the following:
At BrylaneHome, we take pride in the merchandise we offer and the service we provide. Your complete satisfaction is our top priority. If you’re unhappy with a purchase, simply return it within 90 days of receipt for an exchange, or refund of the purchase amountless the shipping & handling charges. After 90 days, we’ll be happy to send a merchandise credit.
I'm getting sick of companies that are misusing the phrase "Satisfaction Guarantee". What if you made an error in my shipment, am I still responsible for shipping fees? If we don't like the product we still have to pay shipping. How would does this policy lead to a "completely satisfied" consumer? Do you even spell check your own crap your spewing out this garbage? Is "amountless" even a word?
So Brylane home earns a post on Tjshome Page of Shame. For getting lost in its own warehouse and having a ridiculous satisfaction guarantee that is only meant to satisfy its own bank.
Status 11/20/08: I placed the order and subsequently called up to cancel order. Support on phone said that the item "is lost" in the huge warehouse and could not be located to cancel.
Status - 11/23/08: My order status shows as "processing for shipment" I sent an email to their customer support hoping that that would be more helpful then the phone support. My order still hasn't shipped and my credit card hasn't been charged so they definitely should be able to cancel the order. I will remove this post pending the order cancellation.
Update 11/25/08: According to the automatic email I received they shipped my order today. They didn't even have the decency to respond to my email! Poor customer service response adds to the list of issues I have experienced with this company.
Tuesday August 11, 2009 @ 03:59 PM
I purchased the ronco pasta maker from Brylane Home. I received a used pasta maker. There was old dried flour in the machine.I called customer service and was told to ship it back . I was not charged the return shipping. I then changed my mind about the exchange that I had asked for. I called customer service immediately, even before they received the product back.I called at least 3 times and was told that Brylane Home had no contact with the warehouse and that stopping the exchange would be impossible.I called at least twice more and also e mailed Brylane Home to stop the order.I received no response from my email and was told again that there is no contact with the warehouse. At this point I will be charged for the item and will need to wait until I receive it in order to send it back for a refund. Makes no sense!I was told the warehouse is in another state.....HUH! what about telephones? I am very dissapointed with this system or lack of.
Wednesday October 14, 2009 @ 01:14 PM
I returned and item and paid the shipping myself. They charged me 7.99 anyway and would not give it back when I asked them. Other companies won't charge me if I send it back myself and pay for it. I won't do anymore business with this company and all the other companies that belong to them.
Sunday November 23, 2008 @ 07:49 AM
It say after 90 days they will give you merchandise credit not that it will take 90 dya to refund you