Brylane Home (Brylanehome.com) Sucks
Apparently they use 1990 warehouse management facilities because I placed an order with them, however called them the same day to cancel the order. They confirmed that my order has not shipped yet but said "The warehouse was too big to track down my order". First, my order was a 7.5 foot Christmas tree so it shouldn't be hard to find. Second, Amazon.com which is a much larger operation is able to cancel order before shipment, why can't a much smaller operation?
Furthermore their "Satisfaction Guarantee" is the stated on their website as the following:
At BrylaneHome, we take pride in the merchandise we offer and the service we provide. Your complete satisfaction is our top priority. If you're unhappy with a purchase, simply return it within 90 days of receipt for an exchange, or refund of the purchase amountless the shipping & handling charges. After 90 days, we'll be happy to send a merchandise credit.
I'm getting sick of companies that are misusing the phrase "Satisfaction Guarantee". What if you made an error in my shipment, am I still responsible for shipping fees? If we don't like the product we still have to pay shipping. How would does this policy lead to a "completely satisfied" consumer? Do you even spell check your own crap your spewing out this garbage? Is "amountless" even a word?
So Brylane home earns a post on Tjshome Page of Shame. For getting lost in its own warehouse and having a ridiculous satisfaction guarantee that is only meant to satisfy its own bank.
Status 11/20/08: I placed the order and subsequently called up to cancel order. Support on phone said that the item "is lost" in the huge warehouse and could not be located to cancel.
Status - 11/23/08: My order status shows as "processing for shipment" I sent an email to their customer support hoping that that would be more helpful then the phone support. My order still hasn't shipped and my credit card hasn't been charged so they definitely should be able to cancel the order. I will remove this post pending the order cancellation.
Update 11/25/08: According to the automatic email I received they shipped my order today. They didn't even have the decency to respond to my email! Poor customer service response adds to the list of issues I have experienced with this company.
Sunday November 23, 2008 @ 07:36 PM
Oh oops misread that part. Corrected it.
Tuesday August 11, 2009 @ 03:59 PM
I purchased the ronco pasta maker from Brylane Home. I received a used pasta maker. There was old dried flour in the machine.I called customer service and was told to ship it back . I was not charged the return shipping. I then changed my mind about the exchange that I had asked for. I called customer service immediately, even before they received the product back.I called at least 3 times and was told that Brylane Home had no contact with the warehouse and that stopping the exchange would be impossible.I called at least twice more and also e mailed Brylane Home to stop the order.I received no response from my email and was told again that there is no contact with the warehouse. At this point I will be charged for the item and will need to wait until I receive it in order to send it back for a refund. Makes no sense!I was told the warehouse is in another state.....HUH! what about telephones? I am very dissapointed with this system or lack of.
Wednesday October 14, 2009 @ 01:14 PM
I returned and item and paid the shipping myself. They charged me 7.99 anyway and would not give it back when I asked them. Other companies won't charge me if I send it back myself and pay for it. I won't do anymore business with this company and all the other companies that belong to them.
Sunday July 18, 2010 @ 02:03 PM
I agree that BrylaneHome could be an excellent place to shop,
but isn't.
I ordered a quilt and toaster. The quilt came. The toaster did
not, and did not come!! In the meanwhile I was billed for the order. I was waiting for the entire order before sending a
check. About this time, my husband became very ill and was
in and out the hospital three times. My check for the quilt
went out the day before it was due. The toaster still had not
come. It did finally come. The bill for it did too, and they had added $30.00 late fee for the check I had sent. I became
furious and cut up my credit cards and with them sent an letter stating by the check was late. This process of explaining this has gone on for 3 months, and each time
I explain it they send another bill, with a late fee each
time.They cashed my check for the toaster which was marked
account closed=payment in full.
What other resource might I use to clear this up.
HAVE HAD NO RESPONSE to any communication.
Monday January 24, 2011 @ 02:24 PM
Does anyone have a phone number and address for the warehouse somewhere in Indiana?
Tuesday February 22, 2011 @ 10:00 AM
I am so dissatisfied with your company, first of all I cant get through on the phone without total aggrivation. Secondly I am due a credit and did not receive it. I will use up my credit and never use this company again!!!!! You are deceitful and not personal at all. It is all my problem not yours, that is how you come across.
Monday September 12, 2011 @ 11:29 PM
This company is ridiculous! It is so bad I can't even imagine they are still in business. I ordered an item and after being on backorder for over a month, they just cancel it. I never received any kind of update through the whole ordeal, never once did I get a single email.
I will NEVER order form this company again!!
Saturday September 17, 2011 @ 06:09 PM
Ordered a backpack that was in stock,order changed to backorder,then cancelled what!!!I did recieve a notice in the mail about the item is no longer available.Lost my business for good and would never recommend this business.
Thursday May 10, 2012 @ 11:00 PM
I ordered two board mattress and each was sent in a separate huge box. Of course each had shipping and handling charges. Both of these boards could have gone in the same much smaller box. I am appalled at the blatent waste of natural resources (the huge boxes) and fleecing of customers (double shipping charges). It will be a long time before I order from you again if ever.
Wednesday July 11, 2012 @ 12:16 AM
I'm so glad I read the reviews before ordering from this company. I was about to place an order, but won't be doing so now.
Friday March 29, 2013 @ 06:59 AM
Hello,this site is not intended to be a place to pschraue. We have designed this to inform our customers of new products or to prvide information about products that customers may already have. We do not have nor will have an online store, nor do we create a catalogue. We are happy to provide a postal service to customers unable to get to the shop, however this needs to be done via telephone providing you can supply us with all the relevant details of the products you require.
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Sunday November 23, 2008 @ 07:49 AM
It say after 90 days they will give you merchandise credit not that it will take 90 dya to refund you