eTrade Bank (e*Trade) Sucks
Etrade needs to figure out how to better handle the fact that it's an online bank but its customers may need the conveniences of a local branch more effectively.
Etrade website fails to give any guidance on obtaining a "bank check" or cashiers check on its website. Bank checks are often required for buying cars and houses, which everyone does and it's important to provide this information.
Etrade offer some of the best CD (certificate of deposit) rates. Even though they offer quick transfer with normal accounts they fail to provide withdrawal information for their CD accounts and this must be handled by calling their customer service number. For one of their CD's I had to call their customer service and then fax a letter asking for a transfer to my OTHER Etrade account. This is totally unnecessary and was a huge inconvenience.
Etrade does have some physical branches. The branch I visited was pretty big and resembled a normal branch bank. However the bank failed to provide services that a normal bank branch provided. You couldn't get a cashiers check, you couldn't get a withdrawal over the provided ATM limit, the people working there only were there to assist with their securities division and opening new accounts. In my mind they are wasting space and these branches could be used in a more beneficial way to their consumers.
So even though eTrade does provide great rates and easy online banking they still have work to do if they want to become the one stop shop for banking.
Wednesday June 3, 2009 @ 06:40 PM
E*trade totally sucks. I had several types of accounts and after almost every transaction had to submit a ticket to fix something they screwed up. the website looks nice but is full of bugs and gaps. Bottom line, don't do business with E*trade.
Monday June 8, 2009 @ 08:19 PM
E trade is awful. They make transaction on the account without authorization...Do not use
Friday June 19, 2009 @ 05:20 PM
I'm closing my ETrade bank account, they lost the record of my Debit Card! I called and they said that my card number cannot be found. WTF!!!
Friday November 13, 2009 @ 05:48 PM
ETrade will scam you. Watch them closely. I shorted a stock in my account. For almost a week they reflected in my account I was short these shares. Without notice and at the time that generated the biggest loss for me they bought shares in my account to cover my short position. Their customer service is the worst. No wonder they were on the verge of going under. As soon as I unwind my current trade I am closing my account and moving my money. From the various postings on the net a lot of people have a similar view of ETrade.
Monday March 8, 2010 @ 07:37 PM
Um im not sure if e*trade sucks or not but they have hilarious commercials.
«Previous 1 Next » |
Wednesday April 1, 2009 @ 07:42 PM
Yes, etrade does suck. They are not a real bank. I have tried for several days to resolve a fradulent charge on my account - customer service is horrible (outsourced overseas, poor knowledge).
Don't do business with ETrade.
J.