Avoid fall victim to Internet sharks!!

Here's my experience with PirateAccess & TV.org (they operate under many more names!!)


PirateAccess:
Julia B 11/20/2007 8:17:14 AM
Dear Customer,
Thank you for the email. Please accept our apologies if you are experiencing difficulties accessing our members’ area. Please go to our members’ login webpage:
http://members-area.org
=========================
My responds:

Dear Julia B,
I'm afraid to tell you that I lost confidence in your service. Here's what I went through: I passed a horrible night worried about having been robbed of $41.88...
The whole night I tried to enter to: http://members-area.org but invariably got "PAGE NOT FOUND" and (worse of all) you gave me no other means to contact you!
I am an age pensioner and thought of saving money by joining. Also, I only applied for the "Lifetime Membership", you charged me an additional $14.88 without my conscent. How come??
I was forced to contact csinfonow.com and make oversea calls to my Bank in Australia, asking them for help... I regret having been gullible. Please, be so kind to return my money. This experience isn't good for my high blood pressure condition. Thanking you for your help. Kind Regard, Johannes D. from Chile.
======================
PirateAccess:
According to Terms and Conditions, you are eligible for a refund of the unused portion of your membership minus a 9.95 USD fee which we keep to cover the costs of processing and handling. We have a strict NO-REFUND policy after your 7 day satisfaction guarantee. Under no circumstances will we offer a refund for any products past this period.

=====================
My responds:

You, "professional" Mrs.Julia B, made three serious mistakes:

1) You charged me an additional $14.88 "for protection against malware" without my conscent.

2) After I payed by VISA card you sent me a non-working login link.

3) You left me without a contact address in case of login problems. So, that I was forced to contact csinfonow.com and make overseas calls to my Bank.
Thus, you failed to deliver the service & goods for which I paid. Only now, after you were queried by www.csinfonow.com, you swapped your login address for a working one, yet still fail to provide a reliable contact address in case there's another login problem.
Thus, I lost confidence in this deal and demand full reversal of my VISA card payment of $US 41.76 Please don't add insult to injury by charging me $9.99 for "costs of processing and your mihandling"...
"According to your Terms and Conditions" you were not entitled to charge me an additional $14.88 and fail to provide a working login link and supposed to provide means of contact in case of login problems.
Your satisfaction guarantee failed miserably. May I suggest that you first get your act together and then insist in 'strict NO-REFUND policy'. In this case you have been the only defaulting party and thus, not entitled rewarding yourself. My costs in this matter have been far higher? Are you at least willing to reimburse me for my losses due to your mishandling of the matter? Then please forget about the $9.99 and sent me another $20. Thank you! Sincerely,Your deceived Customer J.D.
==============
PirateAccess:

As per your request, we have approved your request for a refund. In accordance with our terms & conditions, the amount of 31,81 USD will be credited to your account which excludes our non-refundable processing fee of $9.95

Yes it's a ripoff, they make you sign up for a porn site to gain access to their site. The trial for the porn site was less than $3.00, but even the porn site sucked no access to content unless you upgrade, lol. I tried to download something and everything I tried was a broken link. What a scam!

Is there a way we can get these guys off the net? I did a whois on pirateaccess.com and all the conact info is anonymous. I am out $3.00 so that's not as bad as the other horror stories I've been hearing, but still I would like to pull a smackdown on these guys.

Well I hope that this blog and comments like yours will help deter people from paying. So thanks for commenting!

Scott 1/11/2008 10:36:01 AM
too late i have all ready fild out the paper work and sent in to the MO Attorney General's Office for consumer fraud you will be hearing from them
all i want is my money back since i can not use the service i signd up for
Lyudmila P 1/11/2008 12:38:37 AM
Dear Customer,

In order to better understand your experience we would like to receive more information regarding the issues you are having.

1. Was there an error on your billing?
2. Were you able to access your purchase? Does it work?
3. What is the main reason for cancellation?

Since the products we are offering are non-tangible irrevocable goods, we do not issue refunds once the order is completed and the product is delivered. While we are willing to consider certain circumstances, please note that in order to protect the integrity of our offerings, all refund requests are dealt with on a case-by-case basis and may be subject to cancellation fees.

Our Support Team is ready to provide you with timely and efficient professional assistance. Should you require additional assistance, you can contact us by Phone, Email or Live Chat.

Sincerely,
Your Customer service team

Scott 1/10/2008 2:42:51 PM
Nope I am done messing around with you I am filling out a complaint against you for fraud and refusing to refund my money with the MO Attorney General's Office for consumer fraud
If my money has not been refunded by the end of the day I will file the complaint
I have asked for over and over and over for you to refund my money and you have refused
I DO NOT want your service any more
Scott
Denys D 1/10/2008 9:37:51 AM
Dear Customer,

Thank you for the email. We apologize if you are having difficulties with the program you obtained through your membership. In order to efficiently assess the situation, we need additional information. Please let us know the following information:

1. Your operating system (Windows Vista 32 or 64 bit, Windows XP, Windows 2000, Mac)
2. Your Internet type (high speed, cable, DSL, dial-up, wireless)
3. Any antivirus/firewall protection (Norton, McAfee, Zone-alarm, AOL). If you do not know what protection you have, please tell us what icons you have to the left of the time/clock, located on the bottom right-hand corner of your screen. Place your mouse over each icon, and the name of the program will appear.
4. Any errors or messages you may have gotten.

With these answers, we will be able to get you started with the programs and services.

Sincerely,
Your Customer Service Team



--------------------------------------------------------------------------------------------------------------------

Watch TV Online
Enjoy Over 2500 TV Channels on your PC
Sports, Films, News, TV series, shows and much more.
Click Here <http://watchonline.tv/csdesk>


Scott 1/10/2008 9:22:29 AM
Still comes up 404 not found i am now going to the MO Attorney General's web sight and getting the forms to file charges aginst you

Scott
Valeriya S 1/10/2008 2:37:31 AM
Dear Customer,

Thank you for the email. Please accept our apologies if you are experiencing difficulties accessing our members’ area. Please go to our members’ login webpage and enter your login information to begin enjoying your membership.

Website: http://members-area.org/login.php
Username: mpuv3y
Password: umvpy3x


Please note: The information above is case sensitive. Please make sure you are not in CAPS LOCK when you are entering this information.
If you have further questions or concerns, please feel free to contact us.

Sincerely,
Your Customer Service Team
Scott 1/9/2008 6:49:43 PM
I CAN NOT get to the members Page to ues the service i told you NOT to Charge mew for that service since i CAN NOT use the service so now i am going to fill charges aginst you snf that websight that i can not use for fraud with the MO Attorney General's Office if my money is not refunded in full by the end of the day Thursday 01/10/2008
this is your last warning
Scott
Olga K. 1/9/2008 3:46:10 AM
Dear Customer,

Thank you for the email. We acknowledge your concern regarding this issue. We are happy to inform you that the total bill for your subscription is a one-time fee and you will never be billed again.

According to our records, you are subscribed to a Lifetime Full & Unlimited Access for 26,88 USD with the Download Protection for 15,48 USD and NetSpy Protector for 14,88 USD.

If you have any other questions or inquiries, please feel free to reply to this message.

Sincerely,
Your Customer Service Team

Scott 1/8/2008 10:51:37 PM
I Told you DO NOT CHARGE My credit card and you did so now i have no choice but to contact the
MO Attorney General's Office and turn you in for fraud and if you want my account info look through this ticket and you will find it over and over
Scott
Scott 1/5/2008 11:05:33 AM
you stick to that story and DO NOT charge my Credit Card and i will not take legal action
and leave it at that
Nadiia K 1/5/2008 5:31:13 AM
Dear Customer,

Thank you for contacting our Support team.

Unfortunately, we were unable to locate your account with the information provided.

Our unique Support services are available to paying members only, therefore, if you believe that you are a paying member, please provide us with additional information that may prove useful in locating your account. This includes, your Order ID, alternate email addresses, phone number, etc...

Our Support Team is ready to provide you with timely and efficient professional assistance if you have additional questions.

Sincerely,
Your Customer Service Team
Scott 1/4/2008 3:29:41 PM
Just refund my money or do not charge my credit card not even the $9.95 charge or i will take this to the MO Attorney General's Office
Julia B 1/4/2008 1:20:59 PM
Dear Customer,

Thank you for contacting our Support team. We apologize if you are not satisfied or are having difficulties with this membership. We would like to remind you that technical support is available with this membership. In addition, there is an option that we would like to propose in order to keep you as a customer.

We would like to offer you a 50% discount off of your total billing.

If you still wish to close your account, you are eligible for a full refund of your membership within the 7-day evaluation period. After this period, we have a strict No-Refund Policy. Note: There is a non-refundable 9.95 USD processing and handling fee that is applicable to this purchase (as stated in the terms and conditions).

At this moment no changes are being made to your account. We will adjust accordingly once we receive your response.

Sincerely,
Your Customer Service Team

Olga Marchuk 1/4/2008 12:58:01 PM
Ticket was transfered from agent Olga Marchuk to agent Julia B
Margarita L 1/4/2008 12:49:58 PM
Ticket was transfered from agent Margarita L to agent Olga Marchuk
Scott 1/4/2008 9:51:15 AM
No i can NOT access my Purches and no it does not work
I have been riped off by this web sight called www.dlaccess. i swignd up to this service and now i can not get in to use this service the web address they sent in the E-Mail comes up 404 not found
i want this fixed ASAP or my money back or i take this to the MO Attorney General's Office

Scott
Irina R 1/4/2008 4:19:19 AM
Dear Customer,

In order to better understand your experience we would like to receive more information regarding the issues you are having.

1. Was there an error on your billing?
2. Were you able to access your purchase? Does it work?
3. What is the main reason for cancellation?

Since the products we are offering are non-tangible irrevocable goods, we do not issue refunds once the order is completed and the product is delivered. While we are willing to consider certain circumstances, please note that in order to protect the integrity of our offerings, all refund requests are dealt with on a case-by-case basis and may be subject to cancellation fees.

Our Support Team is ready to provide you with timely and efficient professional assistance. Should you require additional assistance, you can contact us by Phone, Email or Live Chat.

Sincerely,
Your Customer service team

Scott 1/3/2008 2:21:08 PM
I HAVE ALREADY gave you the damn Order # read the damn ticket and give me my money back or i will turn this over to the MO Attorney General's Office

here is the E- Mail you gave me

This is an automatic email. PLEASE DO NOT REPLY TO THIS EMAIL!
Dear Scott Brandt

Welcome to the worlds greatest file sharing software website on the internet!

Please print out this page for your records.

Billing information
Membership type:Lifetime Full & Unlimited Access for a total of 26.88 $ USD
Download Protection for a total of 15.48 $ USD
NetSpyProtector Option - Protect yourself from malware for a total of 14.88 $ USD

Grand total: 57.24 $ USD
The charge will appear on your credit card as Csinfonow.com

Membership information
Order ID #: 259620080102152656770

To login please use the email address used for signing up.

To begin enjoying your membership, please go to http://members-area.org/login.php
To login use:
[username]
[password]
Note: You will find your additional upgrade software in our member’s area under the 'bonus software' section.

Sincerely,

Customer Support department

Natasha R 1/3/2008 1:49:55 PM
Dear Customer, Thank you for contacting our Support team. Unfortunately, we were unable to locate your account with the information provided. Our unique Support services are available to paying members only, therefore, if you believe that you are a paying member, please provide us with additional information that may prove useful in locating your account. This includes, your Order ID, alternate email addresses, phone number, etc... Our Support Team is ready to provide you with timely and efficient professional assistance if you have additional questions. Sincerely, Your Customer Service Team
Denys D 1/3/2008 1:46:52 PM
Ticket was transfered from agent Denys D to agent Natasha R
Scott 1/3/2008 10:09:44 AM
Grand total: 57.24 $ USD
The charge will appear on your credit card as Csinfonow.com

Membership information
Order ID #: 259620080102152656770
Natasha R 1/3/2008 9:10:55 AM
Dear Customer,

Thank you for contacting our Support team.

Unfortunately, we were unable to locate your account with the information provided.

Our unique Support services are available to paying members only, therefore, if you believe that you are a paying member, please provide us with additional information that may prove useful in locating your account. This includes, your Order ID, alternate email addresses, phone number, etc...

Our Support Team is ready to provide you with timely and efficient professional assistance if you have additional questions.

Sincerely,
Your Customer Service Team
Scott 1/2/2008 9:59:49 PM
I have been riped off by this web sight called www.dlaccess. i swignd up to this service and now i can not get in to use this service the web address they sent in the E-Mail comes up 404 not found
i want this fixed ASAP or my money back or i take this to the MO Attorney General's Office

Scott

I can not get customer support for my perchase therefore I want to cancel my order...I do feel ripped off!
Carol
Clee2[at]frontiernet.net
order no. 645020080121131133883
I wanted quicktime 2008,but it messed up my conputer...plz cancel...

As you probably know by reading the post, tjshome is not associated with Pirateaccess. This is the wrong place to post if you are looking for a refund. You are, however, encouraged to post about your experience with pirateaccess to disuade other visitors from signing up with the site.

I have not recieve3d an eamil from you telling me what actions you are taking about my problem....I was charted by this website csinfonow.com for a service I can not get cutomer support from..I gave you my order number and eamil address....what is going on plz!? I am sick and tired of getting ripped off!!Please refund my credit card the $75.60 that was charged! I don't want to contact my Il. Attorney Generals office about this....I will contact my bank tomorrow being this is Martin Luther Kings birthday and they are closed....
Carol,
clee2[at]frontiernet.net
order no. for Quicktime 2008 is 645020080121131133883...

Carol, your lack of reading comprehension is almost comical.

I am very sorry but I can not help you because:
1.) I am not csinfonow.com
2.) Just like you I do not know how to contact csinfonow.com
3.) It's Martin Luther King Jr. Day
4.) We do not accept credit cards on TJshome.com
5.) We are not affiliated with any company that accepts credit cards.
6.) I do not have authority to contact your bank to issue a charge back for this transaction (however, this would be a good idea on your part)
7.) The attorney general will not care that some blog poster won't help you retrieve a refund from a transaction he has nothing to do with.
8.) You are just admitted to attempting to illegally download copy protected software.

Can anyone help me?
As I am still within the 7 day trial and I did not agree to the terms and conditions I would like to request a full refund of the £64.14 sterling which I paid you for your service which I am unable to access.
I Have also noticed that another £26 has dissapeared from my account today! Can you explain why please?
My order id is;
347620080116082421670.
Dave
dsw[at]mail.com

DSW... I hate to break it to you but I don't think any one is going to contact you about your specific order by posting your information on a random blog

How come people have had replys at top of page then?
do you know how to contact these arseholes?

I do not know how to contact this company. Nor, did I purchase anything from them myself. I only reported on the company as it was the first result in a search I did and it looked shady from the start so I thought I would post about them to heopefully deter others from signing up. I think your best bet is if you paid by credit card contact your credit card company and issue a hold on the transaction.

Nice one mate i'll give it a go.
Cheers

Signed up for pirateaccess.com & paid through adult website, of approx $3.95 USD, after that I sent them my reciept information (proof of purchase) & still cannot access the site(pirateaccess.com) I have sent 2-3 emails with no response yet, been over a week.
I call scam..... Stay away from pirateaccess.com, it is a wast of money & time. & are getting rich from people like me/you

Pirate access just links everything to another website, it's just like google. The websites are different, but they mostly all require registration or rapidshare.

I work for a company and we deal with Visa Disputes all the time. Unfortunately, there is nothing we can do until it actually clears their card. I hate that that is the case, because I see people get screwed over all the time. There's no way to "issue a hold" on the transaction. Because YOU gave your number to a merchant, they can charge it all they want. Once the transaction has cleared the account, THAT is when they can place a dispute on the charge. But a lot of fraudulent websites get away with a little because if in their terms and conditions it states that it can take up to 2 weeks or something to receive merchandise, then they can't place a dispute on the item during that time period.

and if you never received your goods, you can place a dispute on it with your credit card company, just be sure to explain the whole situation so it will help out the investigation. also let them know it's fraudulent.

Is this site (dlaccess) a joke? I have just signed up, i've paid about 40 euros, and they have sent to me a confirmation e-mail, with a web adress were I should enter the site and purchase things... But when I tried to do so, I realized that the web site does not exist!!!! Shit!

I am out of pocket for £80 and I have no idea what I paid for.
I ahv been onto the bank. How on earth did they get my bank details.

Doug Smith OXFORD UK.

I totally fell for the scam as well. Fortunately - it doesn't look like I was the only one. There was so much new google stuff I thought google earth was under fifteen bucks so I paid for it with all my info thinking I was simply going to download the program...clicked through a bunch of bs then soon after realized I could download google earth for free and got EXTRA ripped off...

blogging about it is pointless but I guess other people will know.

Well, I found out about this site from a post on another website with a premium account generator for this site. I have tried multiple downloads and NONE, I repeat NONE of the download links work, especially in premium zone. Don't waste your time on this site. Look for a good warez forum. I would say warez-bb.org is the largest and best community. Try it out, whatever but I'm not pushing warez-bb.org. It's just for your information.