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Brylane Home (Brylanehome.com) Sucks

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Brylane Home (Brylanehome.com) Sucks - Review


Brylane Home sells home furnishings and supplies through its online store.

Apparently they use 1990 warehouse management facilities because I placed an order with them, however called them the same day to cancel the order. They confirmed that my order has not shipped yet but said "The warehouse was too big to track down my order". First, my order was a 7.5 foot Christmas tree so it shouldn't be hard to find. Second, Amazon.com which is a much larger operation is able to cancel order before shipment, why can't a much smaller operation?

Furthermore their "Satisfaction Guarantee" is the stated on their website as the following:
Quote:
At BrylaneHome, we take pride in the merchandise we offer and the service we provide. Your complete satisfaction is our top priority. If you’re unhappy with a purchase, simply return it within 90 days of receipt for an exchange, or refund of the purchase amountless the shipping & handling charges. After 90 days, we’ll be happy to send a merchandise credit.

I'm getting sick of companies that are misusing the phrase "Satisfaction Guarantee". What if you made an error in my shipment, am I still responsible for shipping fees? If we don't like the product we still have to pay shipping. How would does this policy lead to a "completely satisfied" consumer? Do you even spell check your own crap your spewing out this garbage? Is "amountless" even a word?

So Brylane home earns a post on Tjshome Page of Shame. For getting lost in its own warehouse and having a ridiculous satisfaction guarantee that is only meant to satisfy its own bank.

Status 11/20/08: I placed the order and subsequently called up to cancel order. Support on phone said that the item "is lost" in the huge warehouse and could not be located to cancel.

Status - 11/23/08: My order status shows as "processing for shipment" I sent an email to their customer support hoping that that would be more helpful then the phone support. My order still hasn't shipped and my credit card hasn't been charged so they definitely should be able to cancel the order. I will remove this post pending the order cancellation.

Update 11/25/08: According to the automatic email I received they shipped my order today. They didn't even have the decency to respond to my email! Poor customer service response adds to the list of issues I have experienced with this company.

By TJ on Friday November 21, 2008 @ 02:23 PM | Views [4396] Comments (12)



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